Tata Consultancy Services (TCS) is a world-leading
information With its deep rooted knowledge of IT and industry specific issues,
TCS For further information about TCS and the services that we provide, |
eFunds is one of the leading global providers of quality business process management and IT services. We are one of the top 3 BPO companies in India and have a 30 year history of customised transaction processing services. Our industry and functional expertise combined with our financial
strength
enable us to meet business requirements, mitigate risk and provide
continuous process improvement. Our solutions produce dramatic
cost
reductions and are enhanced using 6 Sigma, CMM and proprietary
Quality
Improvement Methodologies. |
NIIT Smartserve is the BPO arm of NIIT limited, the global IT Training and Software Solutions business from India. SmartServe offers a full range of BPO services including Back office, Transaction processing, Accounting, Customer services and Call centre operations. Our strength lies in delivering customised BPO solutions requiring a strong Training and Knowledge management slant, where people need to get skilled to a higher standard. Ideally suited for the Insurance, Banking and Financial Services industries, Smartserve has had early success in establishing a FSA Regulatory compliance unit for the Insurance industry which handles Case reviews for the largest network of IFA’s in the UK. All agents on this process are UK CeFA / CeMAP certified. Recently Smartserve has been selected by a global Tier 1 multinational BPO Outsourcer as their Indian BPO partner and this relationship has resulted in a wide range of BPO processes in the Banking, Financial services and Insurance industries being run from our facilities in New Delhi. Smartserve also handles a number of Voice processes for UK clients. NIIT is a rich mix of Learning solutions, Knowledge Solutions, Software solutions and BPO.We are unique in our education and training heritage. Established in 1981 the NIIT Group currently operates across 44 countries with 3500 employees. |
The Barbados Investment and Development Corporation
(BIDC) is the economic development agency for the government of
Barbados. Barbados, an English speaking Caribbean country with a 98% literacy rate and excellent quality of life offers a sophisticated environment for the development and growth of business. Barbados Investment & Development Corporation Tel: 020 7580 6077 Fax: 020 7436 0433 |
A wholly-owned subsidiary of Dimension Data, Merchants is a leading customer contact solutions company with over 20 years experience in delivering customer contact solutions to major blue chip clients. Whatever the requirements for customer contact, from a simple outsourcing project through to the building of a new contact centre, Merchants tailors solutions to meet specific business requirements. From communication centres in the UK, Ireland, Netherlands and South Africa, Merchants also manages the outsourced customer contact operations of some of the world’s best known brands. Merchants annually publishes, the Global Contact Centre Benchmarking Report, the industry’s most respected global research report on customer contact centre industry trends. |
The Mauritius Board of Investment (BOI) With its skilled bilingual workforce, its state of the art infrastructure
and the appropriate fiscal and legal framework, Mauritius has proved
to be a reliable and business friendly location for international
operators in the BPO field. Investment in the ICT sector in Mauritius
is encouraged by the Board of Investment which is the apex investment
promotion and facilitation agency of the Republic of Mauritius.
Its primary role is to stimulate the development of the economy
by promoting Mauritius as a competitive business centre and by
initiating a number of policy reforms in close synergy with the
stakeholders of the ICT industry.
Financial Services Promotion Agency (FSPA) Mauritius is a serious, credible and well regulated international financial centre of substance and integrity, offering a combination of quality services, reliability and security to investors. The country’s attractive fiscal regime and its expanding tax treaty network make Mauritius an important gateway for regional and international investments, especially into India and China. Financial Services BPO is gaining momentum given the competitive advantages and incentives offered to investors. This conducive business framework is leading to an increasing number of financial services BPO activities being established in Mauritius, including AXA Assistance Ltd and many other large European and North American corporates. Please contact Jean-Maurice Parnet, Director- jmparnet@fspamauritius.com or Karan Emerit, Executive - kemerit@fspamauritius.com at the FSPA for more details. Tel (230) 211 8383 Fax (230) 208 8162 website : http://www.mauritius-finance.com
Rogers Outsourcing Solutions Rogers Call Centre (www.rogerscallcentre.com) is a 200 seat customer contact, back office processing and data centre in Mauritius, offering high quality, cost effective multimedia services in English and French with key experience in providing services for blue chip European clients in the following fields: inbound multi media call handling and claims processing, outbound sales for B2B and B2C markets, customer service and quality checking. Rogers Call Centre is part of both the Rogers Group, one of the largest groups in Mauritius, and AXA Assistance, one of the world leaders in financial protection and assistance. We also have up to 160 data entry agents and last year carried
out the largest data entry project in the UK, keying over 250 million
keystrokes in 6 weeks for a UK public sector organisation.
Valldata Valldata has been in operation for over 25 years providing outsourced data solutions for a number of blue chip customers in the UK and the Rest of the World. Valldata prides itself on delivering quality solutions at acceptable prices. We have adapted our model to ensure that we continue to be at the forefront of the outsourcing sector and capturing the market requirements in terms of back office processing solutions at acceptable pricing. We map and model your processes onto our operation to ensure that you can focus on delivering your core requirements, and ensure that your cost model is reduced without an impact on quality or service to your business and its customers. For more information, please contact Hamish Horton (Hamish.Horton@valldata.co.uk),
Managing Director, Valldata UK |
Ventura is one of the UK’s leading
contact centre management companies and is a subsidiary of Next plc.
Ventura has more than 35 years’ extensive experience of
managing customers on behalf of organisations in various sectors
including financial services, telecommunications, retail, government
and charities. |
www.gtnews.com is the number one global information resource for senior finance and treasury professionals. Updated weekly, gtnews provides informed commentary, news and analysis from hundreds of key players throughout the sector. Topics covered include banking, risk, payments, technology, cash management, working capital, outsourcing, capital markets, online trading, careers and systems. gtnews also features news, surveys, job listings, directories, guides, ratings, Q&A forums & events diaries. gtnews is FREE to read so register today at www.gtnews.com |
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